Bandwidth of 4.7 Gbps , TelkomGroup Voice and Data Services in Papua Increases

Bandwidth of 4.7 Gbps , TelkomGroup Voice and Data Services in Papua Increases – PT Telkom Indonesia (Persero) Tbk (Telkom) services, both voice and data, including IndiHome and Telkomsel in Jayapura, Papua, have increased in quality after the disturbance of the submarine cable communication system, Sulawesi Maluku Papua Cable System (SMPCS) for the Biak – Jayapura segment at the base sea, 280 kilometers from Biak and 360 kilometers from Jayapura, which occurred on April 30, 2021.

Until now, the available bandwidth capacity of TelkomGroup in Jayapura has reached 4.7 Gbps, through support for satellite links of 2,662 Mbps, long haul radio of  East Ring Palapa 500 Mbps   and 1,600 Mbps Sarmi – Biak long haul radio.

Vice President for Corporate Communication Telkom, Pujo Pramono said, the quality of TelkomGroup services in Jayapura is a priority for us to improve continually. Alhamdulillah, as much as 4,762 Gbps, the bandwidth capacity of TelkomGroup has been up in Jayapura. Customers can enjoy Telkomsel and IndiHome services, both voice and data, by adjusting the available bandwidth.

He said he was grateful for the support and trust of loyal customers using TelkomGroup services, especially in Jayapura and its surrounding areas which were affected by the disturbance.

Furthermore, for the repair of the broken SMPCS segment, it is targeted for completion in the first week of June 2021, considering the need for a cable connection process using a special vessel.

“To connect the submarine cables, we are currently preparing several things related to the work that involves the use of special vessels, such as licensing, the availability of experts carrying out the cable connection, and the availability of equipment. We target that the cable lifting and connecting process will be completed in the first week of June 2021. However, it may still be accelerated if the search and connection process can be carried out faster than the estimated time. We’ll  try to fix it as soon as possible, ”added Pujo.

The cause of the breakdown of the submarine cable of fiber optic is thought to be due to natural factors. However, considering the location of the disconnected cable is at a depth of 4,050 meters, Telkom has just been able to identify further the cause after lifting the cable from the sea.

“We’ll continually strive to speed up service recovery in Jayapura, so that customers can return to their activities. Customer convenience is certainly our focus for this improvement, “concluded Pujo.

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